ORANGE2BUSINESS TERMS AND CONDITIONS

A) PLACING AN ORDER & STOCK AVAILABILITY

1. Your order will only be accepted if received from the United Kingdom and from persons over the age of 18. Overseas orders are subject to availability.

2. All items offered on our website are subject to availability. We will where possible advise you via our web site, details of any items that are currently out of stock. If you do order an item and it is out of stock we will notify you within 1 working day of your order being placed. At that point we will advise you of the likely time scale of any delay, you can then decide too either wait for the item to come in to stock, or cancel your order.

3. You can place your order via our Secure Online Server or by telephoning our Sales Department.

4. We do at random select orders for security checks to help protect both you and us. Our Customer Services may request that you provide us with proof of address and/or proof of identification before your order can be processed. When this happens we will contact you to request the information required.

5. When you pay for your order by credit or debit card we carry out checks or "authorisations" with the card issuer for security reasons. Should any problems occur with the authorisation of your card we will contact you immediately with further details.

6. Fraud: In order to maintain customer security we carry out both manual and electronic security checking on all orders, in certain circumstances it may be necessary to contact you for further information.

7. Complications that are caused by any of the above could delay the processing and dispatch of your order.


B) PAYMENT & OWNERSHIP OF GOODS

1. We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided that they are not swipe only. We never charge any credit/debit card until the order is ready for dispatch.

2. Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, or your cheque is not honoured by your bank, we will treat the order as cancelled.
 
If the goods have already been dispatched to you we may:-
a) Require that you make the goods available for us to collect; or
b) Ask you to return the goods to us at our cost; or
c) Require you to pay in full by alternative means within 48 hours.


C) WEBSITE ACCURACY

1. Although we work hard to ensure the information contained in our website is as accurate as possible, we would advise you to check with the manufacturer directly for specific information about an item.

2. Products, prices and offers are only valid the time they are displayed on our website. If they become unavailable in the period after you have placed an order with us we will contact you with more information before proceeding with the order.

3. All images should be used only as a guide or representation of the item. Specifications and/or colours of products may change without prior notice.


D) WARRANTY

1. All products come with a 12-month manufactures warranty. This warranty does not affect your statutory rights as a consumer.


E) DELIVERY

1. All parcels are delivered by Royal Mail Service. The service type used will depend upon the value of the product/s purchased. We dispatch our orders using one or more of the following services: Royal Mail 1st Class, Recorded Post or Special Delivery Service. A signature will be required upon delivery to your address.

2. We endeavour to dispatch all in stock items within 1-2 working days of the order being placed.

3. Parcels sent to remotes parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland and the Isle of Man etc may take longer to deliver.


F) PRICING

1. All prices include VAT. All Errors and Omissions are excepted.


G) ELECTRONIC COMMUNICATIONS

1. When you visit Orange2 Business, place an order or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


H) TELEPHONE ORDERS

1. We will strive to give the most accurate and up to date information available when taking your telephone order. Monday to Friday, 8.30am to 5.30pm.